• Answering incoming calls and responding to inquiries from students, parents, alumni, faculty, and staff.
• Providing information about admissions requirements, application processes, academic programs, financial aid, scholarships, and campus resources.
• Assisting with registration, enrollment, and course scheduling.
• Resolving issues related to student accounts, billing, and payments.
• Conducting outbound calls for follow-ups, surveys, and event invitations.
• Documenting all interactions accurately in the university’s CRM system.
• Collaborating with other university departments to ensure timely and effective resolution of inquiries and concerns.

Needed Competency

• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and ability to interact professionally with diverse populations.
• Knowledge of university policies, procedures, and academic programs is a plus.
• Proficiency in computer skills and familiarity with CRM software.
• Ability to work independently and as part of a team.
• Flexibility to work evenings.