Job Purpose:-

Roles at this level are involved in daily tasks under supervision providing day to day assistance and service to users at the campus and dorms.  Providing a higher level of support for users by diagnosing the problem and guiding users with solutions, develop an appreciation of IT methodologies also, they are involved in the installation and maintenance of operating systems and responsible for ensuring front-end security and compliance with approved procedures.

Job Responsibilities: –

• Install and configure computer software and hardware.
• Receive escalation from Help desk team
• Maintain all computers in terms of software, hardware, and network usage to ensure that they are working properly.
• Provide a higher level of support to users in terms of software, hardware, and email service.
• Configure and upgrade all computers for users upon request.
• Diagnose and troubleshoot printer problems and provide support for users.
• Troubleshoot applications.
• Maintain IT support system (requests, IT Tasks procedure, IT Asset system, IT Inventory System) and answer all requests raised by users.
• Provide a higher level of assistance and guidance to the Service Desk team
• Diagnose network problems and communicate with the Network team to resolve them.
• Install and configure computer software and hardware.

Job Requirements: –

Educational Qualifications: –

• Bachelor’s degree in Related field

Experience: –

• 3+ Years, preferable in Help desk

Technical Skills: –

• Professional English & Arabic reading, writing & speaking skills
• Advanced in Microsoft (MS Word, PPT, Excel, Outlook)
• Experience for Internet browsing context
• Hardware troubleshooting software installation and troubleshooting, OS installation, drivers, and windows updates