{"id":17487,"date":"2024-04-24T08:18:10","date_gmt":"2024-04-24T06:18:10","guid":{"rendered":"https:\/\/sue.edu.eg\/?post_type=jobpost&#038;p=17487"},"modified":"2024-04-28T11:47:01","modified_gmt":"2024-04-28T09:47:01","slug":"call-center-specialist","status":"publish","type":"jobpost","link":"https:\/\/sue.edu.eg\/ar\/careers\/call-center-specialist\/","title":{"rendered":"Call Center Specialist"},"content":{"rendered":"<section class=\"css-ghicub\">\n<h2 class=\"css-fwj1k5\">Job Requirements<\/h2>\n<ul>\n<li>Bachelor\u2019s degree or equivalent experience for certain positions or bachelor\u2019s degree in accounting and finance.<br \/>\nWith a Very good Degree<\/li>\n<\/ul>\n<\/section>\n<section class=\"css-ghicub\">\n<h2 class=\"css-fwj1k5\">Job Description<\/h2>\n<div class=\"css-1t5f0fr\">\n<ul>\n<li><span>Answering incoming calls and responding to inquiries from students, parents, alumni, faculty, and staff.<\/span><\/li>\n<li><span>Providing information about admissions requirements, application processes, academic programs, financial aid, scholarships, and campus resources.<\/span><\/li>\n<li><span>Assisting with registration, enrollment, and course scheduling. <\/span><\/li>\n<li><span>Resolving issues related to student accounts, billing, and payments.<\/span><\/li>\n<li><span>Conducting outbound calls for follow-ups, surveys, and event invitations. <\/span><\/li>\n<li><span>Documenting all interactions accurately in the university&#8217;s CRM system. <\/span><\/li>\n<li><span>Collaborating with other university departments to ensure timely and effective resolution of inquiries and concerns.<\/span><\/li>\n<\/ul>\n<h2 class=\"css-fwj1k5\">Needed Competency<\/h2>\n<ul>\n<li><span>Strong communication skills, both verbal and written.<\/span><\/li>\n<li><span>Excellent interpersonal skills and ability to interact professionally with diverse populations.<\/span><\/li>\n<li><span>Knowledge of university policies, procedures, and academic programs is a plus.<\/span><\/li>\n<li><span>Proficiency in computer skills and familiarity with CRM software. <\/span><\/li>\n<li><span>Ability to work independently and as part of a team. <\/span><\/li>\n<li><span>Flexibility to work evenings.<\/span><\/li>\n<\/ul>\n<div class=\"css-rcl8e5\">\n<h2 class=\"css-fwj1k5\"><span class=\"css-wn0avc\">Experience Needed:<\/span><\/h2>\n<ul>\n<li><span class=\"css-47jx3m\"><span class=\"css-4xky9y\">0 To 1 Year<\/span><\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Job Requirements Bachelor\u2019s degree or equivalent experience for certain positions or bachelor\u2019s degree in accounting and finance. With a Very good Degree Job Description Answering incoming calls and responding to inquiries from students, parents, alumni, faculty, and staff. Providing information about admissions requirements, application processes, academic programs, financial aid, scholarships, and campus resources. Assisting with [&hellip;]<\/p>","protected":false},"author":3,"featured_media":13377,"menu_order":0,"template":"","jobpost_category":[54],"jobpost_job_type":[80],"jobpost_location":[55],"class_list":["post-17487","jobpost","type-jobpost","status-publish","has-post-thumbnail","hentry","jobpost_category-full-time","jobpost_job_type-marketing","jobpost_location-al-salam-university"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Call Center Specialist - Alsalam University in Egypt<\/title>\n<meta name=\"description\" content=\"Join our team as a Call Center Specialist and become a crucial part of our customer service operations! We&#039;re looking for individuals who are adept at handling customer inquiries, resolving issues efficiently, and providing exceptional service. 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